Guest Cancellations

Western Australian guests affected by Government Imposed Travel Restrictions are eligible for a credit for the dollar amount of the reservation. Please note that this will need to be in the same property and within 12 months of the cancellation. 

 


We are so sorry you are unable to attend your Holiday.

Below is our Cancellations Policy. In most cases we will do our very best to re-book your property, if this is not possible, we will speak with the Owner of the property on your behalf. However, our standards Terms and Conditions apply.

Western Australian guests affected by Government Imposed Travel Restrictions are eligible for a credit for the dollar amount of the reservation. Please note that this will need to be in the same property and within 12months of the cancellation.  

Guests traveling from Interstate or Overseas are subject to the standard terms and conditions.

Non-refundable fees include (but not limited to): Booking Fee, Credit Cards Fees, Cancellations Fee and Commissions owed to external booking platforms.

We are unable to cancel bookings that have been received through external booking platforms such as Booking.com, Air BNB, Expedia and affiliates. You will need to go back to these platforms to cancel the reservation

6. Cancellations by Guest and Unused Services Bookings are non-refundable and are not transferable to another property or alternative dates.

All cancellations are to be received in writing, either by email.

Where written notification of a cancellation is received more than 28 days prior to the scheduled arrival, the Owner may at their discretion allow the Guest to transfer the booking (for the same Property only) to another date, less a transfer fee of $44.

Transfers must have an arrival date within one year of the cancellation. If the Guest does not transfer the booking to another date, then the Guest will forfeit their deposit unless the Property can be rebooked.

In which case a pro rata refund will only be made to the Guest for the dates rebooked less the $44 booking fee and $165 cancellation fee. Where written notification of a cancellation is received less than 28 days prior to the scheduled arrival, the Agent may at its discretion provide a pro rata refund for only the dates rebooked less the $44 booking fee and $165 cancellation fee.

Regardless of any discretionary refund by the Agent, the Guest is liable for full payment of the booking whether or not that payment has been made or occupation of the Property occurs. Cancellations outside the control of the Guest such as illness, weather or any other event will be considered by the Agent on a case by case basis in light of potential loss to the Owner.

Guests are STRONGLY ADVISED TO TAKE OUT COMPREHENSIVE HOLIDAY AND TRAVEL INSURANCE to cater for any unforeseen circumstances. No refunds will be made for early departures or refusal to stay at a booked Property. If the Guest chooses to shorten their stay, then a refund, credit or transfer is not available for any unused portion of the booking.

The Agent will not be held responsible if the Property does not meet the expectations of the Guest

Please complete the Cancellation Request Form and return it to cancellations@exmouthholidays.com.au

 

Our team will process this request within 1 business day, any refunds offered to guests will only be processed within 28days of the original departure date.