RAY WHITE EXMOUTH HOLIDAY RENTALS
TERMS & CONDITIONS
BOOKINGS
A minimum deposit of up to 50% of the total rate (as specified) is required to confirm a booking. If the booking is made 28 days or less before commencement of the holiday, the full rate is required to effect confirmation.
We represent the owner of the property and advise that in the event that the property is sold or no longer available for holiday rental, your booking may not be honoured. Should this occur, we will make every effort to find alternative accommodation otherwise all accommodation monies paid will be refund in full. We do make every endeavour to ensure your booking is secure, however there are situations that occur from time to time that are beyond our control.
SCHOOL LEAVERS/GROUPS
We do not allow any school leavers or groups under 25 years of age occupy any of our holiday homes. If any school leavers or groups under 25 years of age are found to be occupying any of our holiday accommodation they will be asked to leave the property immediately and no refund will be given for any unused portion of their booking.
FINAL PAYMENT
Full and final payment for the holiday booking is required at least 28 days prior to the commencement of the holiday. If the outstanding balance has not been received by the due date, the Owner and/or the Booking Agent reserve the right to cancel the booking without notice and the guest will forfeit the deposit.
SECURITY BOND
A Credit Card Usage - Authorisation Form is required to be completed for all bookings to act as a security bond. Any monies owed on unpaid accommodation, excess cleaning, damages or any stolen items found will be deducted from the security bond details provided. Please note $500 will be held as a pre-authorisation on your credit card throughout your stay.
If credit card details cannot be provided than a refundable security bond of $500.00 must be paid. The security bond will be refunded in full after the house has been cleaned and checked, providing there are no damages, excess cleaning &/or stolen items, usually within 14 working days after guests vacate. A breach of any of the Booking Conditions may result in forfeiture of the bond.
NUMBER OF GUESTS
For the safety & comfort of both tourist and local residents, the Shire of Exmouth has implemented Licenses for all Holiday Homes. Each license indicates the number of people, vehicles, boats and trailer allowed at each property. The number of guests occupying the property for the holiday must not exceed the number specified in our advertising. If for any reason there is a change to the number of guests occupying the property, then Ray White must be informed immediately. Guests are not permitted to host parties or functions of any kind while staying at the holiday home.
ARRIVALS
Our office hours are Monday to Friday 9am - 5pm & Saturday 9am - 12pm.
Unless arranged in advance with Ray White, Check-In Time is 2PM. If you are checking in during office hours, please come into the office to collect the key. If you arrive outside of office hours, please call our office prior to your arrival to make arrangements for the key.
DEPARTURES
Check-Out Time is 10AM. Late departure without prior approval may result in a partial forfeiture of the security bond. If departing during office hours please bring the keys into our office, otherwise please leave them in the meter box for the collection by our Inspection Officer.
WHAT TO BRING
All properties are fully self contained, however please note that these homes/units are not serviced. You will need to provide any items that are used on a daily basis such as food, rubbish bin bags, dish clothes, soap, shampoo, toilet paper and any cleaning products.
Exmouth has two supermarkets located in the shopping centre where these items can be purchased if required. Please note that the supermarkets have no plastic policy, therefore you will need to bring some shopping bags, or these can be purchased at the supermarket.
KEYS COLLECTION
1 Set of keys only will be made available upon arrival.
LINEN & TOWELS
Unless otherwise stated the accommodation includes the supply of all linen. This includes pillows, continental quilts or doonas, bed sheets, bath towels & bath mats, and tea towels. The supply of bed linen and bath towels is always included in the price. Beach towels are not included. Please note that none of our Holiday Accommodation is serviced.
PORTA COT HIRE
If you wish to hire a portable cot please contact our office for pricing & availability. Ph: 08 9949 1144 or email holidays@raywhiteexmouth.com.
DOGS AND PETS
Most property owners will not allow guests to bring pets to their homes. There are some exceptions but under no circumstances are guests permitted to bring pets without first seeking permission and then obtaining prior written approval from Ray White. If permission has been given for a pet, then a refundable Pet Bond of $200.00 will be payable. All pets must be kept outside at all times.
CANCELLATIONS, EARLY DEPARTURES & INSURANCE
All cancellations are to be received in writing, either by mail, fax or email.
Where written notification of a cancellation is received no less than 28 days in advance of the holiday, consideration may be given to allow the guest to transfer the booking (of the same house only) to another date, less transfer fee of $50.00. If the guest does not transfer their booking, then a fee of $150 will be deducted from the deposit paid. Where written notification of a cancellation is received less than 28 days in advance of the holiday, the guests shall be liable for payment of the full rental whether or not occupation of the Holiday house occurs. The deposit is non-refundable and non-transferable to another property. Guests are strongly advised to take out comprehensive holiday & travel insurance to cater for any unforeseen circumstances.
UNUSED SERVICES
No refunds will be made for early departures or refusal to stay at a booked property. Where the guest chooses to cut short their stay on the booking, a refund, credit or transfer is not available for any unused portion of the booking. Our Agency will not be held responsible should the accommodation not meet the expected style or expectations required.
GUEST RESPONSIBILITY
Guests are expected to look after and take all reasonable care of the property and all the furnishings and equipment included in the property and to observe the “No Smoking Inside” requirement for the duration of the holiday.
Any faults, damages or breakages must be reported to Ray White as soon as possible. Guests will be liable for any breakages or damages caused to the property during the guest’s holiday occupation and all costs of repair and replacement shall be payable upon demand to Ray White.
It is the responsibility of the guests to ensure that all doors and windows are securely locked and that the property is left in a clean and tidy state at the end of the holiday.
This means that guests must wash & put away crockery, glassware & cooking utensils, remove all foodstuffs from the refrigerator; properly dispose of rubbish in bins provided; and sweep up excess dirt and sand on the floors.
In the event that cleaning of the house exceeds the cleaning time allowance, the guest will be charged for the cost of excess cleaning (at current rates charged by the cleaner) and this amount will be deducted from the security bond details provided.
FISH OFFAL
It is PROHIBITED to dispose of fish offal and waste in the rubbish bins, rocks, gardens, canals or any other place other than the designated fish cleaning stations.
All fish offal and waste must be discarded at the bins provided at the designated fish cleaning stations located at the Marina, Bundegi & Tantabiddi. Any fish offal, including left over bait disposed of other then at the designated fish cleaning stations may incur an extra cleaning charge.
NOISE
Guests are expected to be considerate to neighbouring properties and not give cause for complaint due to excessive noise or unsociable behaviour. If Ray White receives a number of complaints from neighbouring properties during your stay you may be asked to leave the property immediately and no refund will be given for any unused portion of your booking
BIN/GARBAGE
Two (2) Wheelie bins are provided at each holiday home.
Rubbish collection days are in the mornings of Tuesday, Wednesdays or Thursday every week (please refer to information folder located inside the home for rubbish collection day). It is the guest’s responsibility to make sure the bins are out on the street on these days so they are collected. The local shire will not remove any rubbish other then the bin, any rubbish left next to the bin or anywhere else on the property is to be disposed of by the guest or an extra cleaning charge will be incurred.
PRIVACY ACT 1988 COLLECTION NOTICE
Personal information collected by the Agent through the management of the Holiday Accommodation including, but not limited to the Inventory Report is necessary to manage the short stay tenancy.
The personal information collected by the Agent in this Booking and during the period of your stay is collected for the purpose of being used in managing the Booking of the Premises and the Customer hereby consents to that collection and use.
The information collected in the Booking and during the period of the stay of the Customer may be disclosed by the Agent to other parties as permitted by the Privacy Act 1988 including to the existing Owner, subsequent owners, courts of law, other agents and operators of Holiday Home Accommodation.
If the tenant wishes to contact the Agent or access the personal information the Agent may hold regarding the Customer, the Customer may do so by contacting the Agent at Shop 2/3 Kennedy Street Exmouth or P.O. Box 362 Exmouth. The customer may also request that the information be corrected if it is inaccurate, incomplete or out-of-date.
If the information referred to in this collection is not provided, the agent may not be able to provide Holiday Accommodation.
Property Owners: We have a high demand for holiday homes in Exmouth and are currently taking on more listings. Increase your income by making your Exmouth property available for holiday rental within this high ranking site. If you would like to learn more about renting your holiday home through Exmouth Holidays, contact our team.
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